Refund Policy

1. Overview

This Refund Policy explains when and how refunds are issued for BoxWise subscriptions. It forms part of, and should be read together with, our Terms of Service. Because we offer a free trial that lets you evaluate the Service before paying, subscription fees are generally non-refundable except as described below or as required by applicable law.

Our payments and subscriptions are handled by Paddle.com, which acts as the Merchant of Record (reseller) for BoxWise. Paddle processes your payment, handles applicable taxes, and issues approved refunds. Purchases are also subject to Paddle's buyer terms.

2. Free Trial

New accounts receive a 30-day free trial with full access to all features. No credit card is required to start a trial, so you are not charged automatically when it ends. At the end of the trial you may choose to subscribe to a paid plan. We encourage you to use the trial to confirm the Service meets your needs before subscribing.

3. Subscription Fees

Paid plans are billed in advance on a monthly or annual basis. Fees paid for a billing period are non-refundable, including for periods during which you did not actively use the Service, except where this policy or applicable law provides otherwise.

4. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. When you cancel:

• Your plan will not renew at the end of the current billing period.
• You retain access to the Service until the end of the period you have already paid for.
• We do not provide refunds or credits for the unused portion of the current billing period.

5. Annual Plans

Annual subscriptions are paid in advance for the full term and are non-refundable. You may cancel at any time to prevent renewal at the end of the annual term. If you upgrade or downgrade an annual plan mid-term, changes take effect at renewal unless we agree otherwise in writing.

6. Billing Errors and Duplicate Charges

If you are charged incorrectly — for example a duplicate charge, a charge after a confirmed cancellation, or an amount that does not match your selected plan — we will refund the affected amount in full once verified. Please contact us within 60 days of the charge so we can investigate promptly.

7. Discretionary Refunds

Beyond the cases above, refunds are granted at our discretion on a case-by-case basis. Where we approve a refund as a goodwill gesture, it does not waive this policy or obligate us to provide similar refunds in the future.

8. How to Request a Refund

To request a refund, email billing@boxwise.com from the email associated with your account and include your company name, the charge date and amount, and the reason for your request. We aim to respond within 5 business days. Approved refunds are issued to your original payment method.

9. How Refunds Are Processed

Refunds are processed through our Merchant of Record, Paddle.com, back to the original payment method used for the purchase. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

10. Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback or payment dispute so we can resolve it directly. Chargebacks raised without first contacting us may result in suspension of your account pending resolution.

11. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes via email. Continued use of the Service after an update constitutes acceptance of the revised policy.

12. Contact

For billing and refund questions, contact us at billing@boxwise.com.